FREQUENTLY ASKED QUESTIONS

On your dashboard, you can find your “My Courses”, “My Certificates”, “ID Verification”, “Account Details”, and “Order History”. 

On your dashboard, you can find your “My Courses”, “My Certificates”, “ID Verification”, “Account Details”, and “Order History”. 

Between each video lesson, you will need to “Mark Complete” to move on to the next lesson. This tracks your progress through your course.

This issue is caused by the browser. We recommend using Google Chrome or updating your browser for the best quality experience.

Most up-to-date smart devices are supported.

Look for the “Create an Account” link in the upper-right corner of your screen.

Enter your email address as your user ID, then upload a current, valid government-issued photo ID. This will create your account.

You will receive an email with a link to complete verification. You can then choose a course.

If you paid more than once or accidentally paid for the wrong course, we will happily issue a refund. Email us the details at cathy@cathymontie.com, and we will confirm your refund and help you get to the correct course.

Retrieve your place by logging back in to cathymontie.com. If you are having problems viewing the course, we suggest you restart your computer.

Once your internet connection is stable again, log back in to cathymontie.com, and your course will be waiting for you where you left off.

Your certificate can be downloaded as soon as you complete your course, test, and verification.

Yes, we are here for you! Just call (619) 303-5893.

USA and International BBP courses are based on the Federal OSHA, CAL-OSHA, and California AB300 Body Art Act standards.

Los Angeles County, California, and the state of Florida require compliance with their specific standards and cover the same material as the USA and International bloodborne pathogens course. Click to see the difference.

Please check with your local jurisdiction for certification compliance.